Jade bognor regis, Bognor Regis

Super munchies just what I wanted came fast too
:)

Made order 20.06pm, was informed will arrive in 50mins, accepted it. Waited! Called 21.07pm, food still not arrive. Informed was waiting for driver. Called AGAIN 21.26pm (by partner this time), was informed rice noodles was over therefore cook had to cook again (cook again - 90mins?) and delivery is now on the way. Food arrived at 21.35pm. Only delivery lady apologized while the lady on the phone did not at all. Wanted to cancel but was too hungry. Not going to order here again. Sorry and thank you.

Just wanted to make everyone aware of some atrocious customer service I received last night. After collecting the food and taking it home, my friend found a couple of hairs in her food. Naturally, not happy, I called them, being extremely calm and polite, I told them the issue and asked for a refund. It was only £8.60 worth of food so it wasn't asking for much. Not once did I receive an apology, and after a long phone call, they told me if I could give them the food back then they would refund it. Of course, being as there was a hair in it, I put it in the bin, but had left over rice and sauce. So when the driver arrived, we gave him the food we had, and since he was insistent he wanted the other food, we also got agitated enough to pop the bin in front of him. We gave him the hair from the food, and he dropped it and said that there wasn't a hair, and got back in the car and drove off. He was unbelievably rude to us. We went into the store after and asked to speak to the manager, and the guy who had come to our house was the manager! After speaking to him in store, he got aggressive, was accusing us of lying, not once did we get an apology, and in the end told us he could only give us £3 as the whole meal wasn't there (obviously we'd eaten some before we saw the hair) In the end we got £4 back and a lot of chinese shouting as we left the shop.

The whole experience was disgusting, personally we both work in food restaurant places and if a customer complains about it, you replace the whole meal and apologise profusely. The old saying 'the customer is always right' apparently doesn't stand true anymore.

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